TERMS AND CONDITIONS

Last updated: 08.09.2025

Welcome to the WAITER JAN website (www.waiterjan.com), operated by Jan Digital S.R.L., headquartered in Chișinău, Republic of Moldova. Please read the Terms and Conditions below carefully, as accessing and using this site implies full acceptance of them.

1. Company Information

Trade name: WAITER JAN
Legal name: Jan Digital S.R.L.
IDNO: 1025600002202
Headquarters: Chișinău, Republic of Moldova, Str. Valea Trandafirilor 16 ap 55
Contact email: office@waiterjan.com

2. Scope of Services

WAITER JAN provides digital automation and digitization services dedicated to the HORECA industry. Our software platform aims to optimize the internal processes of partner locations.

The services offered DO NOT include:

Sale of food or beverages
Quality of services provided by partner locations
Guaranteeing increased sales

3. Terms of Use

By accessing and using our site and services:

You confirm that you are at least 18 years old
You expressly accept these Terms and Conditions
You will not use the platform for illegal or fraudulent purposes

4. Intellectual Property Rights

All materials on this site are the property of Jan Digital S.R.L. or its partners and are protected by copyright law.

5. Limitation of Liability

WAITER JAN is not responsible for:

Indirect damages caused by the use of services
Financial losses resulting from misinterpretation of data generated by the software
Inactions of the staff of the user location
Errors or temporary unavailability of the platform

6. Subscriptions

6.1 Types of SubscriptionsThe system offers 2 types of subscriptions:

Free Subscription - Free subscription.
Starter Subscription - The subscription is paid monthly and is valid for exactly one calendar month from the payment date.

6.2 Trial Period

The platform offers a 14-day trial period for the Starter subscription;
The trial period for each type of subscription is available only once for each client;
During the trial period, the client has access to the features of the chosen subscription.

Payment during the trial period:

The client can make a payment at any time during the trial period;
Even if payment is made before the trial period expires, the client will benefit from the entire 14-day trial period - free of charge;
The paid subscription will start the day after the trial period ends;
IF YOU DO NOT CANCEL YOUR TRIAL SUBSCRIPTION BEFORE ITS DEADLINE, AT THE END OF THE TRIAL SUBSCRIPTION, THE APPLICABLE FEE SPECIFIED AT REGISTRATION WILL BE DEBITED USING YOUR PAYMENT METHOD (the card registered in the system).

Cancellation during the trial period:

The client can request to stop the subscription at any time during the trial period;
Even if cancellation is requested, the client will have access to the trial subscription features until the trial period expires;
If payment is not made by the last day of the trial period, the client will be automatically switched to the Free subscription;

6.3 Grace Period

If a client registered for a paid subscription fails to make payment on the last day of the subscription, they enter the grace period;
During the grace period, the client maintains access to the paid subscription features;
The grace period lasts for 3 calendar days.

Payment during the grace period:

Recurring (automatic) payment is attempted daily during the grace period;
The client can make a late payment manually on any day of the grace period;
If payment is successfully made during the grace period, the client moves from the grace period back to the subscription they are registered for;
Regardless of the day in the grace period when payment is made, the next payment date will not be affected by the delay;

Cancellation during the grace period:

The client can request to stop the subscription at any time during the grace period;
During the grace period, access to the paid subscription features will be restricted immediately upon cancellation;
If payment is not made by the last day of the grace period, the client will be automatically switched to the Free subscription;

6.4 Changing and Stopping Subscriptions

Switching to a paid subscription

Subscription changes can be made in the user's personal dashboard;
Changes can be made at any time during the subscription period and will take immediate effect;
Clients who are testing or have already tested the trial period can always choose to switch to the paid subscription by making a payment;
A new trial period is no longer available for these clients for the same subscription;

Stopping the subscription

The client can request to stop the subscription at any time from the personal dashboard;
If you cancel your subscription, the cancellation will take effect at the end of the current billing cycle;
No refunds are offered for the time between the cancellation action and its effective date.

7. Payments and Billing

7.1 Payment Method

Payments are processed by the recurring payment management system provided by MAIB;
The client must enter their bank card details for payment processing;
By entering card details, the client consents to the card information being saved for one year from the date the card is registered in the system;
Each payment (successful or failed) will be accompanied by informative emails sent to the client at the email address provided at registration.

7.2 Recurring Payments

By making the first payment, the client consents to monthly recurring payments for the subscription they are registered for;
Recurring payments are processed automatically each month on the date corresponding to the initial payment;
During the grace period, recurring payment is attempted once per day for 3 days. This stops only if payment is successfully made or if the grace period expires;
The billing date may change if you started your subscription on a day that does not exist in a subsequent month.

7.3 Prices and Fees

All displayed prices are in EUR and include VAT;
The platform reserves the right to change subscription prices;
All clients will be notified at least one month in advance of price changes by email;

8. Refund Policy

The platform does not offer refunds for paid subscriptions. To ensure that the client is familiar with the service and quality offered by WaiterJan, the platform provides 14 free days as a trial period for each paid subscription;
In case of inconveniences or problems, clients must contact their agents to resolve problematic situations.

9. Termination of Collaboration

We reserve the right to suspend or unilaterally terminate a client's access in case of repeated violations of these terms.

10. Applicable Law

These terms are governed by the laws in force in the Republic of Moldova. For any dispute, jurisdiction belongs to the courts of Chișinău.